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AMAZING JOBS
Kuwait Petroleum benefits from the skills and commitment of exceptional people. We need the best talents to build on our success story.

In return, you will enjoy a supportive environment which offers outstanding opportunities for professional and personal growth, a work-life balance approach and a chance to help us drive the oil business with innovative solutions.

To strengthen the position of our Q8 headquarters, we need YOU and YOUR IDEAS!
SPONTANEOUS APPLICATION
Customer Service Representative (Export)

Customer Service Representative (Export)

You are responsible for offering a professional service towards our customers. You are the primary link to those customers and therefore vital in achieving customer satisfaction and maintaining a strong business relationship. You coordinate a broad range of processes across different stakeholders within Q8Oils. You report to Q8Oils Customer Service Supervisor.

Responsibilities

  • Translate the customer needs into a correct and timely order-to-invoice process flow through a constant dialogue with Sales, Logistics and Operations.
  • Full responsibility for: order creation, transport booking, export documentation, invoicing and correction documents according to Q8Oils Guidelines and SSHEQ procedures.
  • Respond timely and accurately to any customer request and keep the customer pro-actively informed about relevant status updates
  • Support cash collection to follow up of payment behaviour of the customer to ensure on-time-payment
  • First contact for issues and complaints – respond to customer complaints and initiate internal solution finding
  • Contribute to continuous improvements to our systems and processes.

The ideal candidate:

  • A bachelor degree (or equivalent through experience)
  • Minimum 2 years of preferably CSR experience or relevant commercial, and business administration experience preferably forwarding or export related
  • Advanced knowledge of Order Management, strong knowledge of export documentation is a plus
  • SAP, Excel and CRM tools
  • Strong communication skills
  • Team player, driven to deliver results
  • Stress resistant, ability to work structured under pressure
  • Fluent in Dutch, English (prerequisite), French is a plusCustomer oriented

This position is fulltime and based in Antwerp - Blending plant.

 Interested?

Are you interested in this position or do you have questions about the job description? Contact Karen Hollanders at +32 3 247.39.94 or via email at [email protected]. To apply, please click on the 'Apply' button.

From March 28 untill April 18, 2018, please contact Nick Cuyvers at +3232413142 or via email at [email protected].

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