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Kuwait Petroleum benefits from the skills and commitment of exceptional people. We need the best talents to build on our success story.

In return, you will enjoy a supportive environment which offers outstanding opportunities for professional and personal growth, a work-life balance approach and a chance to help us drive the oil business with innovative solutions.

To strengthen the position of our Q8 headquarters, we need YOU and YOUR IDEAS!
Customer Service Representative

Customer Service Representative

You are responsible for offering a professional service towards the customer on order taking and follow up, transport organization and invoicing, and liaises with Sales and Operations to guarantee a flawless order-to-invoice process

You report to Q8Oils Customer Service Supervisor.


  • Translate the customer’s needs into a correct and timely order-to-invoice process flow through a constant dialogue with Sales and Operations (Planning, refinery, Logistics,…).
  • Liaise with Credit in order to ensure timely payment of invoices.
  • Register customer complaints and non-conformities in the Complaint Management System, and follow up/revert on corrective measures.
  • Maintain the CRM tool (Archie) with relevant correspondence and customer info through close contact with Sales and customer, and actively use the CRM tool to do mailings.
  • Responsible for updating the SAP system (prices, master data…)
  • Apply and comply with all corporate HSSE policies and procedures and reports unsafe situation in the work environment to the Customer Service Supervisor in order to ensure a safe working environment for Customer Service staff and other personnel

The ideal candidate:

  • A bachelor degree (or equivalent through experience)
  • Commercial and administrative experience in the oil industry or in a customer service department in an international organization is preferred
  • Fluent in Dutch and German (prerequisite)
  • Fluency in English is a good bonus
  • Computer literate (MS Office: Outlook, Word and Excel) is required, SAP knowledge is a plus
  • Flexible Team player with strong interpersonal skills
  • Customer dedicated problem solver
  • Excellent communication skills (verbal and written)
  • Stress resistant, ability to work structured under pressure and prioritize
  • Affinity with CRM
  • Experience in the Petroleum Business is an advantage
  • Ability to work in and appreciate a multicultural environment

This position is fulltime and based in Antwerp - Blending plant.


Are you interested in this position or do you have questions about the job description? Contact Karen Hollanders at +32 3 247.39.94 or via email at [email protected] To apply, please click on the 'Apply' button.

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