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AMAZING JOBS
Kuwait Petroleum benefits from the skills and commitment of exceptional people. We need the best talents to build on our success story.

In return, you will enjoy a supportive environment which offers outstanding opportunities for professional and personal growth, a work-life balance approach and a chance to help us drive the oil business with innovative solutions.

To strengthen the position of our Q8 headquarters, we need YOU and YOUR IDEAS!
SPONTANEOUS APPLICATION
Customer Service Representative - Export team

Customer Service Representative - Export team

Vacancy for Permanent Position Q8Oils – Customer Service

Q8Oils Customer Service Representative – Export Team

You are responsible for offering a professional service towards our customers. You are the primary link to those customers and therefore vital in achieving customer satisfaction and maintaining a strong business relationship. You coordinate a broad range of processes across different stakeholders within Q8Oils. You report to Q8Oils Customer Service Supervisor.

Responsibilities

  • Translate the customer needs into a correct and timely order-to-invoice process flow through a constant dialogue with Sales, Logistics and Operations.
  • Full responsibility for: order creation, transport booking, export documentation, invoicing and correction documents according to Q8Oils Guidelines and SSHEQ procedures.
  • Respond timely and accurately to any customer request and keep the customer pro-actively informed about relevant status updates
  • Support cash collection to follow up of payment behaviour of the customer to ensure on-time-payment
  • First contact for issues and complaints – respond to customer complaints and initiate internal solution finding
  • Contribute to continuous improvements to our systems and processes.

The ideal candidate:

  • A bachelor degree (or equivalent through experience)
  • Minimum 2 years of preferably CSR experience or relevant commercial, and business administration experience preferably forwarding or export related
  • Advanced knowledge of Order Management, strong knowledge of export documentation is a plus
  • SAP, Excel and CRM tools
  • Strong communication skills
  • Team player, driven to deliver results
  • Stress resistant, ability to work structured under pressure
  • Fluent in Dutch, English (prerequisite), French is a plusCustomer oriented

This position is fulltime and based in Antwerp - Blending plant.

Interested?

Are you interested in this position or do you have questions about the job description? Contact Karen Hollanders at +32 3 247.39.94 or via email at [email protected]

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