Customer Service Representative - Export team

Vacancy for Permanent Position Q8Oils – Customer Service

Q8Oils Customer Service Representative – Export Team

You are responsible for offering a professional service towards our customers. You are the primary link to those customers and therefore vital in achieving customer satisfaction and maintaining a strong business relationship. You coordinate a broad range of processes across different stakeholders within Q8Oils. You report to Q8Oils Customer Service Supervisor.

Responsibilities

• Translate the customer needs into a correct and timely order-to-invoice process flow through a constant dialogue with Sales, Logistics and Operations.
• Full responsibility for: order creation, transport booking, export documentation, invoicing and correction documents according to Q8Oils Guidelines and SSHEQ procedures.
• Respond timely and accurately to any customer request and keep the customer pro-actively informed about relevant status updates
• Support cash collection to follow up of payment behaviour of the customer to ensure on-time-payment
• First contact for issues and complaints – respond to customer complaints and initiate internal solution finding
• Contribute to continuous improvements to our systems and processes.

The ideal candidate:

• A bachelor degree (or equivalent through experience)
• Minimum 2 years of preferably CSR experience or relevant commercial, and business administration experience preferably forwarding or export related
• Advanced knowledge of Order Management, strong knowledge of export documentation is a plus
• SAP, Excel and CRM tools
• Strong communication skills
• Team player, driven to deliver results
• Stress resistant, ability to work structured under pressure
• Fluent in Dutch, English (prerequisite), French is a plusCustomer oriented

This position is fulltime and based in Antwerp - Blending plant.

Interested?

Are you interested in this position or do you have questions about the job description? Contact Karen Hollanders at +32 3 247.39.94 or via email at [email protected]