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AMAZING JOBS
Kuwait Petroleum benefits from the skills and commitment of exceptional people. We need the best talents to build on our success story.

In return, you will enjoy a supportive environment which offers outstanding opportunities for professional and personal growth, a work-life balance approach and a chance to help us drive the oil business with innovative solutions.

To strengthen the position of our Q8 headquarters, we need YOU and YOUR IDEAS!
SPONTANEOUS APPLICATION
Customer Service Teamleader Q8Oils

Customer Service Teamleader Q8Oils

Q8Oils Customer Service Team Leader

You are responsible for leading and guiding the Customer Service Front Office Team towards Operational Excellence. You hold a key position between Sales, Operations and Customer Service and customer satisfaction is your main objective.

You report to Q8Oils Customer Service Supervisor.

Responsibilities

  • Improving the customer service experience for your customers and your team.
  • You lead, coach, motivate and develop a team of Customer Service Representatives to achieve Operational Excellence and drive customer satisfaction.
  • You work in close collaboration with Sales, Operations and Finance to continuously improve the order-2-cash process. You develop and apply best practices
  • You enjoy striving for optimal performance, using KPI’s and your team management skills as a toolbox
  • You actively motivate change and embrace new solutions with a high bias for action to drive improvements without compromising compliance.
  • You will manage 2 teams of in total 8 people.
  • You act as a backup for the CSR team in case of holidays or high season periods.
  • Apply and comply with all corporate HSSE policies and procedures and reports unsafe situation in the work environment to the Customer Service Supervisor in order to ensure a safe working environment for Customer Service staff and other personnel

The ideal candidate:

  • Master degree and experience in commercial environments with focus on supply chain, preferably 3-5 years in a similar role.
  • You are passionate about people, leading and managing a team in a complex work environment
  • You have experience in customer service, order-2-cash processes, complaint management and logistics. You are known for your commercial aptitude.
  • Knowledge of software systems as MS Office and SAP.
  • You have experience with key performance indicators, maintaining measures and perform analytics to drive continuous improvement.
  • Experience & knowledge of the application of and impact of pricing, INCO terms and payment terms in a global trade environment.
  • Dutch native speaker, English and French (prerequisite)
  • Excellent communication skills (verbal and written)
  • Stress resistant, ability to work structured under pressure and prioritize
  • Affinity with CRM
  • Ability to work in and appreciate a multicultural environment

This position is fulltime and based in Antwerp - Blending plant.

 

Interested?

Are you interested in this position or do you have questions about the job description? Contact Karen Hollanders at +32 3 247.39.94 or via email at [email protected] To apply, please click on the 'Apply' button.

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