Q8 - Menu
Kuwait Petroleum benefits from the skills and commitment of exceptional people. We need the best talents to build on our success story.

In return, you will enjoy a supportive environment which offers outstanding opportunities for professional and personal growth, a work-life balance approach and a chance to help us drive the oil business with innovative solutions.

To strengthen the position of our Q8 headquarters, we need YOU and YOUR IDEAS!
Customer Service Representative Q8Oils

Customer Service Representative Q8Oils

Vacancy for Permanent Position Q8Oils – Customer Service


Q8Oils Customer Service Representative

You are responsible for offering a professional service towards the customer on order taking and follow up, transport organization and invoicing, and liaises with Sales and Operations to guarantee a flawless order-to-invoice process

You report to the Q8Oils Customer Service Team Leader.


  • Translate the customer needs into a correct and timely order-to-invoice process flow through a constant dialogue with Sales, Logistics and Operations.
  • Full responsibility for: order management, invoicing and correction documents according to Q8Oils Guidelines and SSHEQ procedures.
  • Respond timely and accurately to any customer request and keep the customer pro-actively informed about relevant status updates
  • Support cash collection to follow up of payment behaviour of the customer to ensure on-time-payment
  • First contact for issues and complaints – respond to customer complaints and initiate internal solution finding
  • Contribute to continuous improvements to our systems and processes.

The ideal candidate:

  • A relevant bachelor degree or Master (or equivalent through experience)
  • Commercial and administrative experience in a customer service department is a plus
  • Fluent in Dutch, French and English (prerequisite), German knowledge is an advantage
  • Computer literate (MS Office: Outlook, Word and Excel) is required, SAP knowledge is a plus
  • Flexible Team player with strong interpersonal skills
  • Customer dedicated problem solver
  • Excellent communication skills (verbal and written)
  • Stress resistant, ability to work structured under pressure and prioritize
  • Affinity with CRM
  • Ability to work in and appreciate a multicultural environment

This position is fulltime and based in Antwerp - Blending plant.



Are you interested in this position or do you have questions about the job description? Contact Karen Hollanders at +32 3 247.39.94 or via email at [email protected] To apply, please click on the 'Apply' button.

Q8 - Oils Q8 - Aviation Q8 - Tango Q8 - International Diesel Service
Powered by CVWarehouse